YOOSEE Camera FAQ and Troubleshooting

Heard the voice tone “Device is online already” , but it shows the connection is failed.

1. Restart the router and mobile, reset the device and re-add.

2. Confirm the WIFI can be connected to the Internet stably.

Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.

3. Change the internet and re-add the camera.

If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.

Failed to search the yoosee camera when connecting the device via “Fast networking”

1. Confirm the camera has been reset successfully (Press Reset more than 10 seconds)

2. Confirm the camera support “Fast networking” .

Confirmation methods: when the camera gives voice tone of connecting camera via “Fast networking” or “AP connection”, it means that the camera supports “Fast networking”, otherwise, Please change other methods to connect.

3. Confirm the APP has opened the location permission (GPS permission)

4. Confirm that you have set up according to the above operations. If the issue still exists, please try other connection methods.

Use the wired connection but can not connect to the yoosee camera

1. Confirm the camera is reset successfully.( Long press Reset more than 10 seconds)
2. Confirm the mobile WIFI is the same with the one connected by the camera.
3. Delete the added cameras in the APP.
4. Confirm the APP has opened the location permission(GPS permission)
5. Restart the mobile and APP to search the camera.
6. Confirm that you have set up according to the above operations. If the issue still exists, please contact the seller to return to the factory to repair.

Failed to connect the yoosee camera after changing the router or WIFI password.

1. Delete the added cameras in the APP.
2. Restart the router and reset the camera to re-add
3. If the the problem still exists, you shall connect the camera with wire or change the network to re-add.

How to reset the yoosee camera?

Press the Reset on the camera for 5-10 seconds, it will give a voice tone of “Reset successful” or sharp noise if resetting successfully.

If there is no response after resetting the camera for several times, please contact the seller to return to the factory to repair.

Why is my yoosee camera offline?

1. Remove the memory card, power off and restart router and camera (no need to reset), then confirm whether it can be online.
2. If the problem still exists, delete the added cameras in the APP, reset the camera and re-add.
3. When the camera is online, Please confirm the APP and camera firmware is the latest version.

Note: If there is a red spot in the Firmware Update, it means the firmware is upgradable.

When playing the recording, “Network is busy, please try again later” is displayed.

1. Make sure the phone can monitor the camera.
2. Confirm that both Yoosee APP and camera firmware are the latest versions.
3. Take multiple attempts to view “TF card” playback, and if the problem still exists, please “format the memory card” or change a new card.

Why is there no video in the memory card?

Case 1: The video setting is normal, but there is no video file in the playback.

1. Enter “recording Settings”, select “manual record”, stop video record and then format the memory card.
2. Restart recording.

 Note: The camera does not support memory card of LD brand.

Case 2: when playing back, it prompts “No TF card inserted” 

1. Remove the memory card and insert again.
2. Plug the card into a similar product or computer to see if it can work properly.
3. Change a new memory card and use it after formatting.
4. If the APP format fails, please format it in the computer.

Note: When the computer formats the memory card, the file system selects FAT32. Cards with capacity of more than 64G should be formatted via a computer using third-party tools, such as: partition assistants.

Case 3: “No TF card inserted” is indicated in video setting and “TF card” playback.

1. Remove the memory card and insert again.
2. Plug the card into a similar product or computer to see if it can work properly.
3. Change a new memory card and use it after formatting.
4. If the problem still exists, please contact the seller for repairing.

Unable to bind a mailbox to get alarm notification

1. Enter Settings in web mail and start SMTP service.
2. In the alarm mailbox binding page, input the mailbox user name and password/authorization code.

The alarm picture on the message page cannot be displayed normally.

It is possible that the alarm pictures are failed to be displayed somtimes. We will improve it for future upgrade.

No objects move in front of the camera, but get the motion alert?

1. Turn down the “Alert Sensitivity” for motion detection.
2. It’s normal that the alarm is triggered when there is light change or small objects moving in front of the camera.

The mailbox is bound, but the alarm email cannot be received.

1. Confirm that all alarm settings are on, and the alarm status is set to alert.
2. Unbind the mailbox, get the SMTP authorization code again and then bind the mailbox.
3. If the problem still exists, please change the mailbox.

Why warning facilities no alarm?

1. Confirm that all alarm settings are on, and the “Away” mode is open to make the camera on guard.
2. Confirm that the notification permissions of Yoosee APP and mobile phone are enabled normally.
3. The home owners need to set the permissions for visitors to receive the alarm push.
4. Power off  and power on the camera again (without reset to factory setting) , or reset the camera and re-add.

When checking and updating the firmware, the update failed.

1. Replace the network and check again for updates.

 In terms of network replacement, it is suggested to turn on mobile hot spot with mobile phone, and then click settings — network settings on Yoosee APP to switch the network to mobile hot spot.

2. If the problem still exists, please contact your camera seller.

No sound can be heard while the phone is monitoring.

1. Turn on the sound switch on the monitor page and turn up the volume.
2. Enter “Me” — “General settings”  and turn off the function “Sound will be turned off automatically when monitoring”.

The color of the monitoring screen is abnormal.

1. Confirm that both Yoosee APP and camera firmware are the latest versions.
2. Power off and restart the camera ( without reset ). If the problem still exists, please contact the seller to return to the factory for repair.
3. Power off and restart the camera ( without reset ). If the problem occurs after a period of time, please contact your camera seller.

Can not hear the sound from the camera speaker during audio talk.

1. Confirm that both Yoosee APP and camera firmware are the latest versions.

2. Turn on the microphone access to the Yoosee APP.

Iphone : phone settings — Yoosee — microphone.

Android: phone settings — privacy — microphone — Yoosee — voice.

3. The permission of “Two way talk” should be opened for the visitors via the device owner.

4. If the problem still exists, please contact the seller for repair.

Can not receive the verification code when registering Yoosee with phone number or email?

1. Only two verification codes can be obtained within 24 hours.
2. Ensure the SMS spam manager is disabled in your phone.
3. Check whether the verification code is in the junk mailbox.