Connecting SwitchBot Keypad Touch to your phone
Before installing the SwitchBot Keypad Touch, it is recommended to connect it to your mobile phone first, and then test if it works properly.
- Remove the battery cover and install the batteries. Make sure the batteries are installed in the right direction. Then put the cover back on.
- Open SwitchBot app, register an account and sign in.
- Tap “+” at the top right of the Home page, find the Keypad Touch icon and select, then follow the instructions to add your Keypad Touch.
Parts of SwitchBot Keypad Touch
- Light Sensor
- Status Bar (Unlock Icon, Indicator Light, Lock Icon, Low Battery Icon)
- NFC Sensor (NFC sensing is valid within the dotted box)
- Lock Button
- OK Button (for passcode unlock only)
- Fingerprint Verification Zone
- Mounting Plate
- Buzzer
- Battery Cover
- Removal Hole
Install SwitchBot Keypad Touch – Install with Screws
For outdoor usage, we recommend that you install with screws to prevent SwitchBot Keypad Touch being moved without your permission.
Before installation you will need:
1. Confirm Installation Position
To avoid repeatedly changing the position after installation and causing damage to your wall, we recommend that you first add Keypad Touch to SwitchBot app to see if you can control the lock from Keypad Touch in the chosen position.
Make sure your Keypad Touch is installed within 5 meters (16.4 ft) from your Lock.
Add Keypad Touch following the instructions in the app. After successful addition, find a suitable position on the wall, attach SwitchBot Keypad Touch to the chosen position with your hands, then check if you can lock and unlock SwitchBot Lock smoothly when using Keypad Touch.
If everything works correctly, place the alignment sticker in the chosen position and mark the holes for the screws with a pencil.
2. Determine Drill Bit Size and Drill Holes
Concrete or other hard surfaces can be challenging for drilling.
If you are not experienced with drilling into a particular type of wall, you may want to consider consulting a professional.
Prepare a suitably sized electric drill bit before drilling.
- When installing on more rugged surfaces like concrete or brick: Use an electric drill with the 6 mm (15/64″) sized drill bit to drill holes at the marked positions, then use the rubber hammer to hammer the expansion bolts into the wall.
- When installing on surfaces like wood or plaster: Use an electric drill with the 2.8 mm (7/64″) sized drill bit to drill holes at the marked positions.
3. Fixing the mounting plate to the wall
Screw the mounting plate to the wall. Make sure that the mounting plate is firmly attached, there should be no excessive movement when pressing either side.
Tips: If the wall surface is uneven, you may need to place two rubber rings in the two screw holes at the back of the mounting plate.
4. Attaching the Keypad Touch to the mounting plate
Align the two round metal buttons on the back of your Keypad Touch with the two round fixing holes at the bottom of the mounting plate.
Then press and slide your Keypad Touch downwards along the mounting plate.
You will hear a click when it is firmly in place. Then use your hands to press on your Keypad Touch from different angles to make sure it is stable.
If you’re having problems attaching your Keypad Touch to the mounting plate, the following solutions may help:
- Check that the battery cover is properly latched. The battery cover should cover the battery compartment perfectly and form a flat surface with the surrounding parts of the case.
Then try to reattach the Keypad Touch to the mounting plate. - Check that the mounting surface is not uneven.
An uneven surface may cause the mounting plate to be too close to the wall.
If this is the case, you may need to place two rubber rings over the screw holes at the back of the mounting plate to ensure that there is some space between the mounting plate and the wall surface.
Install SwitchBot Keypad Touch – Install with Adhesive Tape
3M adhesive tape will only stick to smooth surfaces such as glass, ceramic tiles and smooth door surfaces. Please clean the mounting surface before installation.
(We recommend installing with screws to prevent your Keypad Touch from being removed).
To avoid repeatedly changing the position after installation and causing damage to your wall, we recommend that you first add Keypad Touch to our app to see if you can control the lock from Keypad Touch in the chosen position.
Ensure that your Keypad Touch is installed within 5 metres of your lock.
1. Confirm Installation Position
Add your Keypad Touch following the instructions on SwitchBot app.
After adding successfully, find a suitable position on the wall, attach your Keypad Touch to the position with your hands, then check if you can lock and unlock SwitchBot Lock smoothly using Keypad Touch.
If so, use pencil to mark the position.
2. Fixing the mounting plate to the wall
Apply adhesive tape to the back of the mounting plate, then stick the mounting plate to the wall at the marked position. Press the mounting plate against the wall for 2 minutes to ensure that it is secure.
Tips: Ensure that the mounting surface is smooth and clean. Ensure that the temperature of the tape and the mounting surface is above 0°C, otherwise the tape may not adhere properly.
3. Attach Keypad Touch to Mounting Plate
Tips: Ensure that the mounting plate is securely attached to the wall before proceeding.
Align the two round metal buttons on the back of your Keypad Touch with the two round fixing holes at the bottom of the mounting plate.
Then press and slide your Keypad Touch downwards along the mounting plate. You will hear a click when it is firmly in place. Then use your hands to press on your Keypad Touch from different angles to make sure it is stable.
Removal Keypad Touch
Poke the ejection pin into the removal hole and hold with pressure, at the same time, pull the Keypad upwards to remove it.
Tips: Do not use force to remove the Keypad Touch as this may cause structural damage to the unit.
Keypad Touch Removal Alerts
Removal alerts will be activated once Keypad Touch is added to your SwithBot account. Removal alerts will be triggered every time your Keypad Touch is removed from the mounting plate.
Users can remove alerts by entering the correct passcode, verifying fingerprints or NFC cards.
LED Indicator Light
Device Status | Description |
|---|---|
| Indicator light flashes green rapidly | Device is ready to set up |
| Indicator light flashes green slowly then goes off | OTA upgraded successfully |
| Red battery icon lights up and device beeps twice | Low battery |
| Green unlock icon lights up with a beep | Unlock successful |
| Green lock icon lights up with a beep | Lock successful |
| Indicator light flashes red twice and device beeps twice | Unlock/ lock failed |
| Indicator light flashes red once and unlock/lock icon flashes once with 2 beeps | Unable to connect to Lock |
| Indicator light flashes red twice and panel backlight flashes twice with 2 beeps | Wrong passcode entered 5 times |
| Indicator light flashes red and panel backlight flashes rapidly with continuous beeps | Removal alert |
Passcode Unlock
Amount of passcodes supported: You can set up to 100 passcodes, including 90 permanent passcodes, temporary passcodes and one-time passcodes totally and 10 emergency passcodes. When the amount of passcodes added has reached the max. limit, you will need to delete existing passcodes to add new ones.
Passcode digit limit: you can set a passcode of 6 to 12 digits.
Permanent passcode: passcode that is valid forever.
Temporary passcode: passcode that is valid within a set time period. (Time period can be set up to 5 years.)
One-time passcode: you can set a one-time passcode that is valid for from 1 to 24 hours.
Emergency passcode: the app will send you notifications when emergency passcode is used to unlock.
Emergency unlock notifications: you will only receive emergency unlock notifications when your Keypad Touch is connected to a SwitchBot Hub.
Falsely triggered emergency unlock: With the anti-peep technology, when the random digits you entered contain an emergency passcode, your Keypad Touch will regard it as an emergency unlock first and will send you notifications. To prevent situations like this, please avoid entering digits that may compose an emergency passcode you’ve set.
Anti-peep technology: You can add random digits before and after the correct passcode to unlock so people around you won’t know what your real passcode is. You can enter up to 20 digits to include the real passcode.
Security settings: Your Keypad Touch will be disabled for 1 minute after 5 failed attempts to enter your passcode. Another failed attempt will disable your Keypad Touch for 5 minutes and the disabled time will increase by double with following attempts. The max. disabled time is 24 hours, and each failed attempt after that will cause it to be disabled for another 24 hours.
Set passcode remotely: requiring a SwitchBot Hub.
Setup NEC Card Unlock
Follow the instructions in the app and put a NFC card close to the NFC sensor. Do not move the card before it has been added successfully.
Amount of NFC cards supported: You can add up to 100 NFC cards, including permanent cards and temporary cards.
When the amount of NFC cards added has reached the max. limit, you will need to delete existing cards to add new ones.
Security settings: Your Keypad Touch will be disabled for 1 minute after 5 failed attempts to verify a NFC card. Another failed attempt will disable your Keypad Touch for 5 minutes and the disabled time will increase by double with following attempts. The max. disabled time is 24 hours, and each failed attempt after that will cause it to be disabled for another 24 hours.
NFC card lost: if you’ve lost your NFC card, please delete the card as soon as possible in the app.
Setup Fingerprint Unlock
follow the instructions in the app, press and lift your finger to scan it for 4 times to add your fingerprint successfully.
Amount of fingerprints supported: You can add up to 100 fingerprints, including 90 permanent fingerprints and 10 emergency fingerprints. When the amount of fingerprints added has reached the max. limit, you will need to delete existing fingerprints to add new ones.
Security settings: Your Keypad Touch will be disabled for 1 minute after 5 failed attempts to verify a fingerprint. Another failed attempt will disable your Keypad Touch for 5 minutes and the disabled time will increase by double with following attempts. The max. disabled time is 24 hours, and each failed attempt after that will cause it to be disabled for another 24 hours.
Battery Replacement
When your SwitchBot Keypad Touch battery is low, a red battery icon will appear and your device will emit a sound prompt indicating low battery every time you wake it up.
You will also receive a notification via SwitchBot app. Should this happen, please replace batteries as soon as possible.
Note: The battery cover cannot be removed easily due to the waterproof sealant between the battery cover and the housing. You will need to use the triangular opener supplied.
Remove the Keypad Touch from the mounting plate, insert the triangular opener into the slot at the bottom of the battery cover, then press with a continuous force to pry open the battery cover.
Insert 2 new CR123A batteries, replace the cover and replace the Keypad Touch on the mounting plate.
When replacing the cover, make sure it covers the battery compartment perfectly and forms a flat surface with the surrounding parts of the case.
