This article contains everything you need to know about how to use StarEye cameras, the various ways to add them, setting up StarEye camera features, and more, and will continue to be updated.
Due to a new version of the StarEye app, some of the interfaces may be different, and this guide will be updated in the future.
StarEye APP Download
StarEye supports Android and iPhone, you can download it from google play or app store.
Precautions for use
- Before setting up the StarEye camera, please plug it in and turn it on, and set it within the range of the router’s strong Wi-Fi signal.
- Please insert the memory card when the camera is switched off.
- It is normal that the mobile phone cannot access the Internet after connecting to the camera’s hotspot. The camera’s hotspot is only to help connect and watch the pictures taken by the camera at close range.
Login StarEye
To start using StarEye, you need to register and log in to your account, please use your email address to register.
Indicator status
| Reset complete | Blue light off, red light off |
| Network not configured | Blue light off, red light flashing slowly |
| Network connection | The blue light flashes quickly, the red light is off |
| Network connection successful | Blue light is always on, red light is off |
| Abnormal network connection | Steady red light off blue light flashing quickly |
| Equipment upgrade | Blue light off, red light always on |
| Not present configuration | Blue light flashes fast, red light flashes fast |
Prompt tone Description
| A prompt tone | Camera reset succeeded |
| Two continuous prompt tones | Camera waiting for network configuration |
| Three continuous prompt tones | Camera network connection |
| Four continuous prompt tones | Camera network connection succeeded |
| Five continuous prompt tones | Camera upgrade successfully |
| Six continuous prompt tones | Camera low power |
Connect StarEye Camera To Wifi
There are two modes for connecting StarEye cameras.
AP Mode
1. Click the “+” button to add your StarEye camera, click the “AP Mode” button, and then select the appropriate camera type.
2. Make sure that the StarEye camera’s indicator light is off in blue and blinking in red, then click the Next button.
Click “Start configure wifi”, then connect to the wifi name starting with “AYS xxx” or “XVX xxx”, which is your camera’s hotspot. your StarEye camera hotspot. After connecting to the wifi, return to StarEye APP.
NOTE:
If you use Android system, a warning window may pop up saying “Internet unavailable”. Ignore the message and keep on current network connection.
If you use IOS system, a warning window may pop up saying “Unsecured Internet”. Ignore the message and keep on current network connection.
3. Click “Configure wifi”, then select your wifi and enter the password, make sure your wifi and password are correct and click Next.
Click “Join”, then wait for StarEye camera to connect to your wifi.
StarEye camera only supports 2.4G wifi, please connect 2.4G wifi.
QR code Mode
1. Click on “+”, select “QR Code Connection” and choose the appropriate StarEye camera type.
2. Make sure that the StarEye camera’s indicator light is off in blue and blinking in red, then click the Next button.
Select 2.4g wifi and enter your wifi password, make sure the wifi password is correct and click next.
Then point the QR code towards the StarEye camera and let the camera scan it.
The camera will emit four beeps when it successfully scans the QR code, then wait for the camera to connect to your wifi.
1. After adding a StarEye camera, click the more icon on the right side of the device on the homepage/open and click to share the device
2. If there is no contact in the list, click “Add contact” to enter the “Add contact list. Input the mobile phone number, fill in the user name and select the permission to share with the contact, and click share to share the StarEye Camera successfully
Wake Mode
This feature is not supported by StarEye cameras that need to be connected to a power source at all times.
Automatic wake-up power saving mode, The more the camera wakes up, the power consumption will increase
1. First click the device on the homepage to enter the video screen, and then click on the device settings icon in the upper right corner.
2. After entering the device setting page, open the alarm setting, and then click to open the motion detection in the lower page
3. After enabling motion detection, return to the previous page, find the wake-up setting and click on.
4. Click to open the wake-up setting/find the wake-up mode under the list, clickAfter that, three options will pop up, click to enable the option to wake up the alarm, At this time, the device’s alarm/wakeup setting is successful
Night Vision Setting
Click to enter the camera video screen, click the light icon under the video Select night vision, select infrared on/infrared off.
Indicator light switch
Click to enter the video screen of the camera, click ” More settings” in the upper right corner, find the indicator light, and click to turn it on/off.
Motion Detection Settings
Click to enter the camera video screen, click the settings icon in the upper right corner, and click alarm Set/click to turn on/off motion detection
View motion detection records
On the homepage device, click the two-point more icon to open, and click motion detection.
You can view the detection records.
Buy Cloud Storage
- Open the StarEye APP and click “My”, find service recommendation and click cloud storage
- Enter the order confirmation page, select the package to be purchased, click “Confirm”, then select the device to conduct the purchase, and click “Pay now” to complete the payment
Buy SIM Card data package
1. Open the APP and click “My”, find service recommendation and click “4G traffic card package”
2. Click “Add card number” in the top right corner of the order page, enter card number and click “Complete”
3. After adding, select the card number and package to be purchased on the order page, and select the payment method to pay.
4. Click “My”, find order management and click to enter to view the details of the purchased cloud storage package and traffic card package.
Reset StarEye camera
After the camera is powered on, press and hold the reset button for about 8 seconds. When the indicator light turns to blue light off and red light flashes slowly, the device successfully restores the factory settings.
StarEye For PC
StarEye only supports iphone and android mobile phones, there is no PC client, but you can use PC emulator to install the app, so you can also use StarEye camera on your computer.
Just a few days ago, the Star Eye app, stop working on my android device…. When I try to open it, the app closes automatically or passes into second plane but doesn’t open.
I already trying to restart my cellphone, delete data and cache and to uninstall and install the app again… And nothing works.
Do you know if somebody there already knows about this bug? or if somebody is working on it? or, if we will need to use another application instead of this one?
i can push the reset button as often and as long I want, but red light neverb flashes.
Not pssible to connect the camera with my network,. Please help.
Bonjour
Quand je retire la caméra de l’alimentation ça ne fonction?ne plus. C’est obligé de la laisser Branché
Can’t register on the app. Help
I use 4G sim version, in description they call this L13 or SmartCam. Even if you grant all permissions for app there is no way to get push notifications. The app has very low rate in the play store and App store. If you see that yours spy camera use StarEye app return it immediately to the seller. It waste of time and money, developer lives in his own world don’t pay attention for negative feedback.
I have changed my wifi provider and factory reset my camera. But I can now not get into the camera, I add a new device, successful WiFi connection, and by the time I get back in the house, the camera has gone and I no longer can access the camera as none are now showing on my account.
Can anyone help. This wasn’t a problem before changing the provider!
Do I have to keep app open on phone for it to record? When I close the app the camera stops recording.
I can’t even register an account t with the star eye app ? Put me e mail address In then asks for password but I can’t till register
How is it possible to download videos from sd card to my android?
Why is there no information about SD cards? I’ve put 128 gig, extreme UHD micro SD and the camera says it can’t access the card. What the heck am I doing wrong?