Why is my IPC360 Home Camera offline?
1. Check the router network
To check if the router network is stable, use other mobile devices or laptops to connect with the same router and see how it works.
2. Re-powering the IPC360 Home Camera
Please re-power the camera and wait a minute to see if the camera comes back online.
3. Check the WiFi network signal
To avoid your IPC360 Home Camera going offline, move the camera closer to the router for a stable WiFi network.
4. Reset the camera
Please long-press the Reset button till the red status light flashes, then reset the camera again.
How to fix IPC360 Home Camera Connection Failed?
1. Check for the following problems, and then reset the camera to reconnect it.
- You have entered an incorrect Wi-Fi account or password.
- The router you’re using can’t access the Wi-Fi network.
- The device is currently switched off.
2. Reboot the router, sometimes the router malfunction cause not connect to the new device, reboot the router can be solved.
3. Keep the camera close to the router, so that the camera can receive strong wifi signal.
- Device IP address is conflict with other IP addresses on the LAN
- The router has set whitelist or blacklist
Why does IPC360 Home camera show offline after changing location?
After IPC360 Home camera power on, wait for 1-2 minutes, it takes time for the camera to connect to wifi.
If it shows offline for a long time, it means that the camera can not connect to wifi at the current location, please change the location.
How to reset IPC360 Home camera
When your IPC360 Home camera is abnormal or offline, you can try to reset the camera.
- If your camera is online, delete the camera in the app, the camera will be reset automatically.
- If your camera is offline, press and hold the reset button for 5 seconds to reset the camera.
- After reset the camera, the camera will be restored to factory settings, you need to connect to wifi again.
What is the hotspot wifi name for IPC360 Home camera?
The wifi name of the camera is “IPC365 AP-xxx” or “IPC360-xxx”, if you can’t find the wifi of the camera, please make sure the camera is powered on, then reset the camera.
What is the hotspot wifi name for IPC360 Home camera?
IPC360 Home camera’s hotspot wifi has no password by default, if it prompts for a password, it means you have set a password, please reset the camera if you forget the wifi password.
Do IPC360 Home cameras support ONVIF or RTSP?
IPC360 Home all cameras do not support onvif or rtsp
Can I use the IPC360 Home camera without an internet connection?
Yes, the camera has a hotspot wifi, you can connect to the camera’s wifi to use the camera.
Please check the manual
Why do I connect to IPC360 Home camera’s hotspot wifi, but the app doesn’t show the connection screen?
- Please try to turn off the mobile phone SIM card network, and then reconnect.
- If it is Android mobile phone, it may prompt can’t network, switch wifi, please don’t click switch, make sure the mobile phone is connected to the wifi of IPC360 Home camera.
- If it is an Apple mobile phone, please check whether the Local Network permission is turned on or not.
- Reset the camera, and then reconnect it.
- If none of the above solves the problem, then it may be a problem with the camera, please contact our technical support.
Why won’t the icp360 home app let me sign up and obtain verification code?