You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.
How to fix not connecting to iCam365 camera?
Fix can’t connect to wifi
iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.
1. Make sure the iCam365 camera is currently in waiting connection mode.
- After the camera is powered on, wait for the camera to start up (about 30 seconds), the camera will send out a voice prompt ‘Camera start up is complete, waiting for the network to be added’.
- No voice prompt, please reset the iCam365 camera
2. Make sure iCam365 camera supports your wifi.
iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.
3. Please put the camera next to the router, and then connect the camera
4. Make sure your wifi password is correct
5. Change the mode to connect to iCam365 camera
iCam365 supports two modes of camera connection.
- The camera can not scan the QR code, please try to use Quickly add.
- If you can’t connect to AP hotspot, please try Scan code to add.
6. Reboot the router, sometimes the router fails to connect to the new device.
Voice Troubleshooting
If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.
Voice: Router connection failed, please reconfigure the network
It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.
Voice: Receiving wifi information, connecting to server
It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.
Voice: Please program the ID number.
This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.
After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.
iCam365 camera hardware failure, please return the camera.
How to fix iCam365 camera offline?
Follow these steps to fix iCam365 camera offline problem.
- Restart the iCam365 camera
- Reboot the router
- Reset the iCam365 camera to reconnect.
If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:
- Make sure the iCam365 camera has power
- Make sure the iCam365 camera is connected to the router is normal
- If you have changed the Wi-Fi or password, please reset the camera to reconnect
- iCam365 camera is not too far away from the router, separated by walls or other obstructions
- Take out the memory card, then restart the iCam365 camera, if the camera works normally, then it is the problem of memory card, please replace the memory card or format the memory card
Hi
I have just installed icam365, but unable to share with others, “parameter error’” message appears.
Please help.
I bought a solar panel 6V/1.3A output 3W for my icam365 but can’t get it to power up, any suggestions?
I need to swap-out a broken iCam365 camera on the same account, so I don’t lose the humanoid recognition and recording I’ve paid for on subscription. There are no directions anywhere about how to do this, and customer support simply unavailable (says ‘Please pass the related parameters!’ whenever I try to send the question. What does that even mean?). Completely awful.
I moved and cannot connect my camera since. I believe it is not powering on.
The worst camera ever is this every time is disconnected from the power you need to do it all over again .A piece of sheet
My camera after reading QR from phone writes failure. Was change from 5Ghz to 2.4Ghz, WiFi was connected. Nothing. Well maybe be setup or option in phone?
oi efetuei pagamento e o cadastro no acesso facebook agora essa função esta indisponível e não consigo acessar a conta e ver a câmera
My camera won’t connect to the router – all previous steps successful – no issue with the distance, as I live in a one bedroom apartment and the devices are within 10’ of one another (no walls).
No issue with my wifi password – correct – no troubleshooting step other than resetting cameras and router, which I did. Downloaded both iCam and WeCam apps but neither work. What is the issue?
How can I save video in the memory card of icam 365.
I have done EVERYTHING you suggested REPEATEDLY and my ICam365 still will NOT work