You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.
How to fix not connecting to iCam365 camera?
Fix can’t connect to wifi
iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.
1. Make sure the iCam365 camera is currently in waiting connection mode.
- After the camera is powered on, wait for the camera to start up (about 30 seconds), the camera will send out a voice prompt ‘Camera start up is complete, waiting for the network to be added’.
- No voice prompt, please reset the iCam365 camera
2. Make sure iCam365 camera supports your wifi.
iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.
3. Please put the camera next to the router, and then connect the camera
4. Make sure your wifi password is correct
5. Change the mode to connect to iCam365 camera
iCam365 supports two modes of camera connection.
- The camera can not scan the QR code, please try to use Quickly add.
- If you can’t connect to AP hotspot, please try Scan code to add.
6. Reboot the router, sometimes the router fails to connect to the new device.
Voice Troubleshooting
If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.
Voice: Router connection failed, please reconfigure the network
It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.
Voice: Receiving wifi information, connecting to server
It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.
Voice: Please program the ID number.
This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.
After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.
iCam365 camera hardware failure, please return the camera.
How to fix iCam365 camera offline?
Follow these steps to fix iCam365 camera offline problem.
- Restart the iCam365 camera
- Reboot the router
- Reset the iCam365 camera to reconnect.
If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:
- Make sure the iCam365 camera has power
- Make sure the iCam365 camera is connected to the router is normal
- If you have changed the Wi-Fi or password, please reset the camera to reconnect
- iCam365 camera is not too far away from the router, separated by walls or other obstructions
- Take out the memory card, then restart the iCam365 camera, if the camera works normally, then it is the problem of memory card, please replace the memory card or format the memory card
The lights are always on, I don’t know how to make them turn off even on sunny days.
I don’t understand why there is no real live human customer support. When the troubleshooting doesn’t work then we’re shit out of luck. And obviously the iCam people don’t care. They put this up but no one responds. There is no customer support.
My light continuously flashes and makes a clicking noise. I’ve tried the reset button and unplugging it then plugging it back in and still nothing. How can I fix this !??? They are only 5 months old
Camera is for indoor use only! You don t read the specs?
I can’t find the reset button.
I’ve been using 3 cameras successfully for months. Then Xfinity required I upgrade to new modem (that still runs 2.4 and 5 g wifi). Now the cameras won’t connect to router and says it’s only picking up 5g signal. My router runs both simultaneously as it did with previous router. How can I get these cameras to work again???
Two camera are flashing continuously. Have reset them and reloaded them approx. 8 times. They only work for one day.
I bought 2 cameras. One of them I had 1 outside for 3 days and went offline. I have tried to reset ad to re add but it still not working. The camera doesn’t seem to have any power.
bought 2 cameras. One of them I had 1 outside for 3 days and went offline. I have tried to reset & re add but it doesn’t work. The camera doesn’t seem to have any power
bought 2 cameras. One of them I had 1 outside for 3 days and went offline. I have tried to reset & re add but it doesn’t work. The camera doesn’t seem to have any power