This manual contains all the contents of CloudEdge, how to add it, how to set up the functions of CloudEdge cameras, etc. It is constantly being updated.
The following guide uses Battery camera as demo, other CloudEdge cameras are similar, you can refer to it.
CloudEdge APP download
CloudEdge supports Android and iPhone, you can download it from google play or app store.
Register your account and login
CloudEdge supports email or facebook registration.
When registering a new account, please choose the region which you are actually in. (Different registered regions can’t share the camera.)
Connect CloudEdge camera
The following guide uses Battery camera as demo, other CloudEdge cameras are similar, you can refer to it.
QR Code Connection
1. Please start the CloudEdge camera before you connect it.
- Battery camera: Press and hold the power button to start
- Smart Doorbell: Remove the insulating tab on the battery
- Other cameras: Connect the power
2. Click Add Device and select your CloudEdge camera.
3. Hold the RESET button on your CloudEdge camera for 4-5 seconds,Wait for a flashing RED indicator light.
Make sure the LED indicator flashes RED slowly.
4. Enter your wifi password, make sure your wifi name and password are correct.
CloudEdge camera only supports 2.4Ghz wifi, please connect to 2.4Ghz wifi.
5. Align the QR code on your mobile devices with the lens of the CloudEdge camera and keep a distance of 5-8 inches. After the devices recognize the QR code, it will sound“ bugu” , tap “next”
6. Wait for CloudEdge camera to connect to wifi, connect successfully and start the experience.
AP Network Connection
1. Please start the CloudEdge camera before you connect it.
- Battery camera: Press and hold the power button to start
- Smart Doorbell: Remove the insulating tab on the battery
- Other cameras: Connect the power
2. Click Add Device and select your CloudEdge camera, Click on the top right corner and select AP Network
3. Hold the RESET button on your CloudEdge camera for 4-5 seconds,Wait for a flashing RED indicator light.
Make sure the LED indicator flashes RED slowly.
4. Connect your phone to [STRN XXXXXX] wifi, then return to CloudEdge APP.
5. Wait for CloudEdge camera to connect to wifi, connect successfully and start the experience.
Processing Steps of CloudEdge Camera and Wi-Fi connection failure
- Please make sure you are using 2.4GHz Wi-Fi. In our experience, most users fail to connect the WI-Fl because of selecting 5GHz Wi-Fi and
adding the camera incorrectly.
- Make sure you use the correct Wi-Fi password and a fast Wi-Fi network.(Note: It requires that the Wi-Fi password doesn’t have special characters such as (/l!@#$))
- Make sure the QR code on the phone screen is normal and the distance between the phone and the camera lens is 10-15cm (3.9-5.9inch) during the scanning process.
- If none of the above steps take effect, please try to re-download the APP, restore the product to factory settings, restart the router, and then add it again.
- After multiple attempts have failed, please contact customer service
How to install CloudEdge solar panels?
- When installed in the northern hemisphere, the panel faces south, and when in the southern hemisphere, the panel faces north.
- Please install the solar panel in the correct position to prevent it from being blocked by kinds of stuff like eaves and branches.
You can share CloudEdge camera to your family, while multiple people use the camera. Your family members need CloudEdge account to share.
Enter the camera settings interface, click Device Share > Add > Select sharing mode.
Scan OR Code
Open your family’s APP, show your family’s QR-Code. and scan it. Share the camera with your family.
Enter account
Please enter the other party’s account
CloudEdge Recording Settings
You need to insert a SD card in order to record, please insert the SD card when the camera is turned off.
Successful recognition of the memory card will show SD Card Capacity, if it does not show SD Card Capacity please format the memory card manually.
CloudEdge battery camera only supports alarm recording, you can set the recording time in Alarm Working Mode, up to 30 seconds.
Alarm Management > Custom Mode > Recording Time
CloudEdge Mobile detection Settings
CloudEdge battery cameras have 3 detection modes.
Power Saving Mode:
- The length of the video clip does not exceed 10 seconds
- Humanoid Detection is enabled bv Default
- Default Humanoid Sensitivity
Performance Mode:
- This mode has a long video recording time, which will cause excessive power consumption
- Humanoid detection is enabled by default, and the recording time is automatically extended
- Default Humanoid Sensitivity
Custom Mode:
Recording Duration and Alarm Interval Can All Be Customized
CloudEdge Interface Features
CloudEdge MAIN PAGE
| 1. Go to the video browsing page |
| 2. Hide or show the current view |
| 3. Go to the vide replay page |
| 4. Muti-screen Viewing |
| 5. Adding Devices |
| 6. Total settings |
CloudEdge PREVIEW PAGE
| 1. Enter settings menu (alarm settings,video, lighting, device information,firmware upgrade, etc.) |
| 2. Turn on/off the speaker |
| 3. Video definition settings (SD, HD options) |
| 4. Full screen option |
| 5. SD card video playback |
| 6. Cloud storage video playback |
| 7. Manual Screen-shot |
| 8. Voice intercom (long press to talk) |
| 9. Manually capture video clips |
| 10. Turn on/off motion detection |
| 11. Remote PTZ control |
| 12. Albums (store screen-shots and manual video files) |
CloudEdge VIDEO REPLAY PAGE
Stretch the video screen with two fingers to zoom in on the image and view image details.
| 1. Video timeline with drag-and-drop times election |
| 2. Timeline zoom button |
| 3. Select video playback date |
| 4. Select alarm video clips |
| 5. Video Screen-shot |
| 6. Record video, first click to start recording,click again to end recording |
| 7. Save video screen-shots and recorded videos |
CloudEdge SETUP PAGE
| 1. Modify the device name, view various data of the device. |
| 2. Turn on or off the indicator light on the camera |
| 3. Set a 24-hour or 12-hour time mode |
| 4. Flip the screen, set the image mode |
| 5. Adjust the volume of two-way audio |
| 6. Motion detection settings, adjust the detection sensitivity, etc. |
| 7. Display the battery level of the camera |
| 8. Video settings, view SD card capacity, format |
| 9. Cloud storage services |
| 10. Display the current version and latest version of the app |
| 11. Restart the camera remotely |
| 12. Delete the device and operate it before rewiring |
FAQ
Why does adding a CloudEdge camera fail? prompt ’The device is not found‘.
• Check if the home network is in good condition.
• Please try to be close to the network source.
• Check if WIFI is 2.4G
• Check if the Wi-Fi password is entered correctly.
Why can’t CloudEdge camera scan the QR code?
• Remove any protective film from the lens of the device.
• Make sure that there are no obstructions between the lens of the device and the screen of your phone.
• Make sure the QR code is visible on your screen (you may need to increase the brightness of your phone).
• Place the lens of the device directly at the QR code, and hold your device 5-8 inches away.
• Adjust the angle of the phone or the device until a tone is heard.
• If you still cannot get the device to read the QR code tap the More Options button below.
How to check if CloudEdge camera charging is successful?
The device’s charging indicator lights up in red to indicate charging is in progress.The charging indicator lights up in blue, which means charging is complete. It takes about 10 hours or more to fully charged.
Why does the CloudEdge battery camera not charge?
• Check whether the power adapter is good and try a different one. Check whether the USB charging cable is good and try a different one.
• The charging indicator may be defective, check in the phone app to see if it is charging.
• Check if the device’s charging port is poorly disconnected from the USB charging cable.
• The device has a low temperature charging protection module, please do not charge the device at low temperature.
Why does the CloudEdge Camera have a poor battery life?
1. The working time of the CloudEdge Camera determines the battery life.The more frequently the PlR wakes up and the number of alarms, the longer the working time of the device.Please check whether the number of alarms is too frequent. It is recommended to adjust the motion detection sensitivity of the device appropriately and set the alarm interval and alarm time plan.
2. Check whether there are objects within the field of view of the device that interfere with and trigger the PlR sensor, such as outdoor units of air conditioners, moving cars ,passing pedestrians, etc. The angle of the CloudEdge Camera can be adjusted appropriately to avoid these objects prone to cause interference
3. The battery capacity will be reduced in cold weather, which will affect the range of the CloudEdge Camera.
Since installing smart camera issue with delay in receiving alert notifications on iPhone from both doorbell & smart camera
thanks
how do I get the SD card to work? I can’t record anything. No instructions on how to format the SD card
Under motion detection. What is the Humanoid Alarm Area function do? How does it work?