littlelf smart FAQ

Dear user, we are sorry for your inconvenience. The reason for the camera’s own movement may be that you have turned on the “movement tracking” function, the camera has captured a certain area of ​​the image has changed, so move to shoot in the past. “Motion tracking” function can not only track moving objects, the light and shadow changes in the area will also be captured, so even if nothing or people move in that area, the camera will capture and move past to shoot.

Dear user, we are sorry for your inconvenience. The reason for the camera’s own movement may be that you have turned on the “movement tracking” function, the camera has captured a certain area of ??the image has changed, so move to shoot in the past. “Motion tracking” function can not only track moving objects, the light and shadow changes in the area will also be captured, so even if nothing or people move in that area, the camera will capture and move past to shoot.

No. However, you can use the home or sharing feature to share a smart camera with others.

Cameras only support 2.4 GHz networks and do not support 5 GHz networks. Cameras do not support public wireless networks certified by using a verification code from mobile phones or other verification methods.

This is not a mechanical fault. When your camera detects a light change, it automatically switches between the day and night modes and generates a clicking sound.

Dear User, Sorry for the inconvenience. Since this is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and app versions to the latest. If the problem persists, please contact us again and provide a screenshot of this page for further troubleshooting.Thank you for your understanding and support!

It is recommended that you troubleshoot as follows: Whether the mobile phone is enabled to allow APP to use the mobile phone microphone; Whether to open the microphone function of the APP video interface; Whether the ringtone of the mobile phone is turned on, and whether the volume of the ringtone is too low (when using the conversation function, the channel of the ringtone of the mobile phone is used instead of the channel of multimedia. This is determined by the communication protocol of the mobile phone. ) If all of the above are normal and you still can’t talk, you can click “Continue Feedback” to submit your question.

Yes. If the Wi-Fi works properly, smart devices can automatically connect to the network when they are powered on again after a power outage.

Yes. After you add a camera to the app, ensure that the camera is online. You can then view the camera screen in the app anytime, anywhere.

Dear user, we are sorry for your inconvenience. This problem is usually caused by fluctuations in the network connection of the camera. Please follow these steps to configure: The router frequency band is set to 2.4GHz The router encryption mode is WPA / WPA2 mode Disable wireless access control and cancel the black and white list option Enable DHCP fuction It is recommended not to operate the Mac address The router’s Wi-Fi name and password are set to English + number. Thank you for your support and understanding.

No. A smart camera works only when it is connected to a network.

Dear user, we are sorry for your inconvenience, please follow the steps below to troubleshoot the problem.

Play Back function： Check whether you have inserted a memory card or purchased the Cloud Storage for Videos service. If you have inserted a memory card, format it before use and ensure that it supports FAT32. Ensure that the memory card is compatible with the camera and is not damaged. Tap Record displayed in the app several minutes after you insert the memory card.

Motion detection function： Open the APP camera device-click the “Edit” button in the upper right corner Click the motion detection setting Click the motion detection alarm to open-check the detection Sensitivity. If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high. If the problem persists, contact littlelf customer service personnel.

Dear user, we are sorry for your inconvenience. Not all cameras have embedded batteries. To use cameras without batteries, you must connect them to an external power supply. If you need to take a camera out, use a mobile power pack to supply power to it.

The smart camera supports three storage mechanisms:? 1. Stores data locally to the mobile phone. a. If you use an iPhone, iOS saves screenshots and videos to the mobile phone album. b. If you use an Android mobile phone, the system creates a ”Camera” folder in the DCIM folder of your phone by default, and saves screenshots and videos there.? 2. Saves the videos to the camera’s SD card. Supports event recording, continuous recording, and full coverage.? 3. Cloud storage: If the camera you purchased supports cloud storage, you can see the cloud storage service on the device’s control panel in Littlelf Smart.

Dear user, sorry for the inconvenience. This is because your device’s network signal is not good, please confirm the signal strength of your router, and it is not overloaded, if you have any other questions, please provide your App version and device ID， and contact us at any time, Thank you for your support and understanding.

Dear user, we are sorry for your inconvenience. Please confirm that your device clearly supports HD / 1080P mode. If it supports but cannot maintain HD / 1080P mode, it means that the camera detects that your network quality is poor or the remaining capacity of the SD card is not set, so the camera automatically switched back to a lower quality mode. Thank you for your understanding and support.

Dear user, sorry for the inconvenience. If the App can only save the screenshots of the camera, it means that you need update or restore your App. You can also purchase the “Cloud Storage of Cameras” to let the camera store the captured video on the cloud server. You can also use the SD memory card to store the video captured by the camera; but these videos all cannot be downloaded to your phone. In addition, for security reasons (to prevent others from stealing the SD card from your camera for copying), even videos saved using the SD card are mostly encrypted and cannot be transferred to a computer or other storage medium (this is determined by the camera manufacturer). If you want to view the encrypted videos in SD cards, you can only use the playback function to play them through the App. If you are unable to save the screenshot, it means that your phone system does not authorize App storage related permissions, and you need to open all App storage related permissions in your phone system.

Dear user, we are sorry for your inconvenience. If the video saved in the Micro SD card is stuck and unclear, it is because the writing speed of the memory card does not meet the standard, so only low-quality video can be saved. We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and the saved video will not be stuck or unclear. In addition, 8 GB to 128 GB cards are supported based on the camera model. (SD card must be formatted as FAT32) If the video saved in the cloud is stuck and unclear, it is because the quality of your network is too poor, so when uploading to the cloud server, only low-quality video can be saved.

1. Check whether the smart camera’s power supply is normal.
2. Check whether the Wi-Fi network works smoothly.
3. Check the status of the camera’s indicator lights.
– The blue light stays on: The smart camera is connected to the router properly. Check the router network.
– The blue light flashes: The smart camera is not connected to the router.
– The yellow light flashes: The smart camera is waiting for net pairing.
– The yellow light stays on: The firmware version is incorrect, an exception occurred during firmware upgrade, or the memory card has a problem.

Dear user, sorry for your inconvence. When there are more than two “Smart Cameras” in the list, the option of “All Cameras” will appear on the homepage. After you click to enter, you can view the video multiple cameras in one screen.

When connecting to Wi-Fi, most webcams only support Wi-Fi 2.4G, and a few dual-mode webcams support 5G networks. Ask the seller whether they support it or not. For security reasons, not all webcams can be connected via mobile phone hotspots. If you support. Ask the seller whether they support it or not.

1. Choose Me > More Services.
2. On the More Services page, tap Cloud Storage for Videos.
After you purchase and activate this service, the smart camera will encrypt video data and upload it to the cloud server. You can view historical videos anytime in the app. Notes:
1. To use this service, you must have added the smart camera to your app account.
2. You cannot download historical videos.

Dear user, sorry for the inconvenience.You can try to adjust the monitoring sensitivity as follows: Open the APP camera device-click the “Edit” button in the upper right corner Click the motion detection setting Click the motion detection alarm to open-check the detection Sensitivity. If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high. If it still does not take effect, it is recommended that you remove the device and add it again, and perform the above steps again. Thanks for your support and understanding.

Possible causes for this issue include: Low detection sensitivity. We recommend that you go to the settings page of the device to adjust the detection sensitivity. Weak network signal of your device or mobile phone. If both the detection sensitivity and network signal are good, report this issue to us.

Dear user, we are sorry for your inconvenience. If you want to turn off the camera completely, you can only achieve the purpose of completely turning off by cutting off its power.

Dear user, we are sorry for your inconvenience. If you are using SD card to store, currently only supports selective deletion of videos stored in the SD card through the computer, and does not support deletion through the App, but the latest video will automatically overwrite the oldest video in the SD card. It will not have the problem of being unable to record. If you are using a cloud storage service, you can delete the playback you want in the App. (Not all products support deleting all playbacks in one step, it is depending on the manufacturer’s settings)

Open Littlelf Smart, tap the smart camera, and go to the device control panel. Tap the pencil icon in the upper right corner, and then tap Basic Function Settings. Disable Status Indicator. If you cannot find Status Indicator on this page, the device may not support this feature. For more information about the device features, see the user manual.

Use either of the following methods: If the recording time is consistent with the time zone set in Littlelf Smart, but the watermark time is inconsistent with the actual time, modify the time zone in Littlelf Smart. To do so, tap Me in the lower right corner of the app. Tap your profile photo on the page that appears, and then tap Time Zone to select the current time zone. Remove the device, and add it again through QR code net pairing. Littlelf Smart will automatically retrieve the time settings of your mobile phone and synchronize its own time zone settings.

Ordinary home cameras are indoor smart devices, and are not waterproof. Using them outdoors without any cover may expose them to rain or moisture, which may damage the electronic parts.

Yes. A camera without a microSD card can work properly. You can view the real-time monitoring screen and use the detection and push functions. However, you cannot play back historical local videos or transfer them.

Six days. When a camera records videos 24 hours a day, an 8 GB memory card can be used for 18 hours, a 16 GB memory card for 36 hours, a 32 GB memory card for 3 days, and a 64 GB memory card for 6 days.

Dear user, sorry for the inconvenience. You are suggested to try to use a card reader to format the memory card as FAT32 on the PC, then insert it into your device to use, at last, remove and re-add the device within stable and strongly network. Thanks for your support.

Dear user, we are sorry for your inconvenience. Please make sure that your SD card is compatible with your camera. If you make sure it is compatible and the camera still cannot detect it, please remove it form camera and insert it again. You can use the card reader to the computer to format the SD card to FAT 32. You can also consult the sales staff how to format it to FAT 32. If you still cannot access the SD card, it means that the SD card is damaged. The SD card is a wearable product. Excessive reading and writing will greatly reduce the service life of the SD card. Thanks for your understanding and support.

Dear User, Sorry for the inconvenience.It might be the manbufacturer didn’t unbind the device after the test.The camera is a strong binding device and can only be bound by one account at the same time. If it is bound to another account of your own, you can log in to your original account to unbind, and then bind your new account. If you haven’t performed the binding operation, we don’t have permission to unbind it for you. It is recommended that you consult the after-sales of the product, that is, the customer service or person in charge of the purchase channel, and I believe they will give you a satisfactory answer. Thank you for your support and understanding.

It is recommended that you troubleshoot as follows: Whether the mobile phone is enabled to allow APP to use the mobile phone microphone; Whether to open the microphone function of the APP video interface; Whether the ringtone of the mobile phone is turned on, and whether the volume of the ringtone is too low (when using the conversation function, the channel of the ringtone of the mobile phone is used instead of the channel of multimedia. This is determined by the communication protocol of the mobile phone. ) If all of the above are normal and you still can’t talk, you can click “Continue Feedback” to submit your question.

Dear user, we are sorry for your inconvenience. Please make sure that your SD card is compatible with your camera. If you make sure it is compatible and the camera still cannot detect it, please remove it form camera and insert it again. You can use the card reader to the computer to format the SD card to FAT 32. You can also consult the sales staff how to format it to FAT 32. If you still cannot access the SD card, it means that the SD card is damaged. The SD card is a wearable product. Excessive reading and writing will greatly reduce the service life of the SD card. Thanks for your understanding and support.

Dear user, we are sorry for your inconvenience. After you click the record button in the camera monitoring interface, it is a camera real-time monitoring screen recorded based on the screen recording function of the mobile phone. This recording file is saved in the local photo album of the mobile phone. Therefore, when you exit the App, the phone screen recording will end and the recording will be paused. If you want the camera to record video all the time, you can enter the local storage function after inserting the SD card and click Record in this interface. This recording function will not stop recording after you exit the App. Similarly, if you purchase the cloud storage function, you can also choose to record on the cloud storage page, and this recording function will not stop recording after you exit the App.

Dear user, sorry for the inconvenience. If you want to open the camera night vision function, you can click on the upper right corner of the device details page, select settings, then find it and open it. Under normal circumstances, the camera will automatically switch to night vision mode in a dark light environment. At this time, the image is black and white. If your camera cannot enter night vision mode, please update the App to the latest vision and rebind the camera（Don’t forget to unbind it through the App, otherwise there may be the phenomenon）. If the problem still occurs, it may be that the hardware of the camera has malfunctioned. It is recommended that you contact the seller for after-sales processing. Thank you for your support. Note: Most cameras are designed to be forced to switch to color mode under strong light environment, because the strong light environment will burn the night vision module of the camera.

Dear User, sorry for the inconvenience. Since this is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and app versions to the latest. If the problem persists, please contact us again and provide a screenshot of this page for further troubleshooting.Thank you for your understanding and support!

When the smart camera screen becomes black and white, you may have turned on the camera’s night vision mode. This mode automatically turns on when the camera cannot capture sufficient light. To turn off the night vision and reset the color of the video, you must place the camera in a well-lit position. Note: Most cameras are designed to be forced to switch to color mode under strong light environment, because the strong light environment will burn the night vision module of the camera.

Perform the following steps to adjust the monitoring sensitivity: Open Littlelf Smart and tap the smart camera device to enter the device control panel. Tap Edit in the upper right corner. Tap Motion Detection Settings and select the required detection sensitivity. If the problem persists, we recommend that you remove the device from Littlelf Smart, add it again, and then perform the above steps.